zya9's Privacy Policy

Introduction & Applicability

This Privacy Policy ("Policy") applies to the zya9 platform and all of its associated services. When you use the zya9 website, open an account, or use any of our services, you are considered to have accepted the terms of this Policy.

We believe that every user's privacy is a fundamental right. That is why zya9 always collects, stores, and uses your personal information with due respect, within necessary limits, and in accordance with strict security measures.

zya9 operates as a reliable and transparent online gaming platform. Our primary goal is to provide you with a safe gaming environment where there is no opportunity for misuse of your personal information.

What Information We Collect

zya9 collects only the information that is essential for the safe operation of the platform, management of your account, and fulfillment of legal obligations. The different types of information are described below:

2.1 Registration & Identity Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification — only users aged 21 and above may register)
• Password (stored in encrypted form, never in plain text)

2.2 Identity Verification Information

We may verify your identity to activate deposit and withdrawal features and to prevent fraudulent activity. In such cases, copies of the following documents may be requested:

• National ID Card (NID) or passport
• Proof of address document (such as a utility bill)
• Payment method ownership confirmation details

2.3 Financial Transaction Information

Transaction records are stored when deposits or withdrawals are made via bKash, Nagad, Rocket, Upay, or bank transfer. This includes the transaction amount, time, method, and reference number — however, no complete bank account number or PIN is ever stored.

2.4 Technical & Device Information

When you use the zya9 platform, the following technical information may be collected automatically:

• IP address
• Browser type and version
• Operating system
• Source of site visit (referral URL)
• Page visits, duration, and click patterns
• Cookie and local storage data

Purpose of Data Use

zya9 uses collected information only for specific and legitimate purposes. Each purpose is detailed below:

3.1 Account Management & Service Delivery

We use your registration information to create, verify, and keep your account secure. This information is also needed to process transactions, confirm deposits and withdrawals, and manage bonuses.

3.2 Security & Fraud Prevention

Technical information is used to detect unauthorized access, fraudulent activity, and attempts to open multiple accounts. Ensuring the security of every player's account on zya9 is our highest priority.

3.3 Customer Service Improvement

The history of our 24/7 live chat or email support communications with you is stored so that issues can be resolved quickly in the future.

3.4 Fulfilling Legal Obligations

Storing certain information is part of our legal obligation — to comply with applicable laws, to assist in financial investigations, and to respond to legal requests from authorities.

3.5 Platform Development & Analysis

Anonymous and aggregate data is analyzed to improve the gaming experience for users, plan new features, and enhance platform performance.

Data Sharing with Third Parties

zya9 never sells your personal information or transfers it to third parties for marketing purposes. However, some information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted technology partners and payment processors who assist in operating our platform. These partners are contractually bound to comply with our privacy policy.

4.2 Game Providers

Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Microgaming, or Ezugi may access the minimum data necessary for their games to function properly.

4.3 Legal Obligations

Information may be shared with authorities under a court order, a legitimate request from an investigative body, or any other legal obligation. In such cases, we always provide only the minimum necessary information.

4.4 Business Changes

In the event of a merger, acquisition, or transfer of part of the business, user information may be transferred to the new operating entity. We will properly notify users before any such change.

Cookies & Tracking Technologies

The zya9 website uses cookies to improve your browsing experience and to manage secure sessions.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure secure connections.
• Functionality Cookies: To remember your language preference, theme settings, and other customizations.
• Analytics Cookies: Collect aggregate statistics to understand how the platform is used.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some core platform features to not work properly.

Data Protection & Security

zya9 applies industry-standard technical and administrative security measures to protect your information.

6.1 Technical Security Measures

• SSL/TLS encryption — all data transfers on the website are secured.
• Stored sensitive data is kept in encrypted form.
• Firewall and intrusion detection systems are active.
• Regular security audits and vulnerability testing.
• Server access is restricted to authorized personnel only.

6.2 Password Security

Your password is never stored in plain readable form — it is stored using an industry-standard hashing algorithm. Even our staff cannot view your actual password.

6.3 Steps in Case of a Data Breach

If a data breach is identified, zya9 will notify affected users as quickly as possible and take immediate steps to limit the damage.

Data Retention Period

zya9 does not retain your information beyond what is necessary. Retention periods are determined by the type and purpose of the information:

• Account information: For as long as the account is active and for as long as required by legal obligations after closure.
• Financial transaction records: For a defined period for potential dispute resolution and legal requirements.
• Customer service communications: For the time needed to ensure service quality and resolve complaints.
• Technical logs: Generally short-term, deleted after security analysis.

Upon a request to close your account, we will delete or anonymize your information as quickly as possible beyond what is legally required.

Your Rights

Every zya9 user has the following rights over their own personal information:

8.1 Right to Access

You can contact our support team at any time to find out what information we have stored about you.

8.2 Right to Correction

If any of your information is incomplete or incorrect, you may request that it be corrected.

8.3 Right to Deletion

Upon closing your account, you may request deletion of information that is not legally required to be retained.

8.4 Right to Object to Processing

In certain circumstances you may object to the processing of your information. However, some processing may continue due to legal obligations.

To exercise any of the above rights, contact us via 24/7 live chat or email. zya9 will respond to your request within a reasonable time.

Protection of Children's Privacy

zya9 is a platform exclusively for adults. Only those aged 21 or above may create an account. We do not intentionally collect personal information from any minor.

If it comes to our attention that a minor has registered, that account will be closed immediately and the related information will be deleted.

Policy Changes & Contact

10.1 Policy Updates

zya9 may update this privacy policy from time to time. For significant changes, a notification will be sent to the registered email address or clearly announced on the platform. The updated policy will take effect from the date of publication. Your continued use will be considered acceptance of the new policy.

10.2 Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

This privacy policy is a complement to the zya9 platform's Terms & Conditions and Responsible Gaming Policy and should be read together with them.